Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, et.). We will send you the returns label on request.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
It is a requirement to contact us by email on firstname.lastname@example.org before returning an item. This is to ensure we can help you resolve the issue in an efficient manner.
Domestic Shipping is undertaken by DHL and Royal Mail
1m Steel and some heavy items are sent via DHL and cost £6. All other items are send via Royal mail and will be calculated at the basket costing between £2.50 and £10. Shipping generally takes between 1 and 4 days depending on option chosen by customer. ( we have no control over Royal Mail and strikes and any delays coursed by courier)
International shipment is calculated live through the website and is shipped via DHL Express. This can often be as little as 2 days shipping time but we have no control over adhock inspection by the customs department of the countries being delivered to and this can course delays. Some countries also may charge taxes on entry to your country.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please not Gift cards are digital and will be automatically fulfilled by the website, no paper copy is supplied.
Please see the Terms & Conditions page for full details.