Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*** UPDATE 2020: With the current delays due to COVID-19 on all freight, refunds will be provided when products come back to us in a sellable state, not X days after being sent. ****
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
It is a requirement to contact us by email on email@example.com or through the channel you purchased (ebay,etc) before returning an item. This is to ensure we can help you resolve the issue in an efficient manner.
uknifemakersupplies.co.uk is intended to be for the UK domestic market.
All products are listed to have free shipping as long as the order amount is over $39, this only includes Australian addresses.
International shipment is possible to most but not all locations and where possible will be quoted during the check-out process before you decide to go ahead with the order or not. *** UPDATE 2020: Due to COVID-19 all International shipping is experiencing significant delays, please consider this before ordering ***
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the international shipping is currently not automated while I try to understand the altercations of Brexit. If you would like to order outside of UK please make your order, chose to collect and the contact me. I will get a postage quote. If you are it happy with shipping cost I can always refund the order.
Please see the Terms & Conditions page for full details.